As a full-service cleaning company, we provide weekly, fortnightly and one-off commercial and domestic cleaning services, plus a range of specialised cleaning and maintenance services.
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What type of cleaning do you offer?
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Where is your head office?
We’re based in Altona North Victoria.
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Which areas of Melbourne do you service?
We currently work with clients in metropolitan Melbourne.
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When can your cleaners come to us?
According to appointment, As soon as we can.
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Which areas of our building will you clean?
Our cleaners are trained to clean all areas of your building, and we’ll customise your cleaning plan to your needs.
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Will we have a client manager to provide support?
Absolutely! You’ll have a personalised client manager to manage your cleaning team, answer your questions and provide ongoing support.
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Do you supply the cleaning equipment and products?
Yes. All our cleaners use premium commercial cleaning equipment and products to deliver an exceptional result every time.
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What if our regular cleaning falls on a public holiday?
Our cleaners can come to you on a public holiday, but if you don’t need us that day, simply let you client manager know at least 24 hours before.
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How often will you clean my home or business?
Your cleaning schedule will reflect your budget and needs, but we recommend a weekly or twice-weekly clean for optimal cleanliness.
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What happens to our keys/security cards?
One of the reliable cleaners in your cleaning team will take care of your keys or security cards after they sign a key/card allocation form for our records. In the unlikely event your key or security card goes missing, we’ll replace it at no cost to you.
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How much do you charge?
The cost will depend on your cleaning tasks. Speak to us about a custom quote for your needs.
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How do we pay for our cleaning services?
We’ll invoice you, but you can pay by card, EFT or cash.
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Can we add one-off speciality services to our cleaning plan?
Absolutely. Get in touch with your client manager to arrange this.
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Do you have lock-in contracts?
No. We’ll develop a service agreement, which you can cancel at any time.
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Do you have lock-in contracts?
No. We’ll develop a service agreement, which you can cancel at any time.
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What are your sustainability practices?
All our staff receive thorough, regular training in environmentally friendly practices, such as how to dispose of rubbish correctly. Our cleaners can also use eco-friendly cleaning products.
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What cleaning products can we choose from?
We have a choice of regular, premium cleaning products and vegetable-based, eco-friendly cleaning products. All our products deliver an excellent quality clean.
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Do you offer a satisfaction guarantee?
In the unlikely event your cleaning doesn’t meet our high-quality standards, we’ll re-do it at no extra cost, or we won’t charge you for the first cleaning.
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Are you insured in case something goes wrong?
Yes, we have the highest level of public liability insurance available in Australia, which covers us for $20 million.
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Are your cleaners screened?
Yes. All our cleaners provide a police check before they join our team.